Festrack:
FAQ

frequently
asked
questions

1. How do you guarantee the security of the device? Since it will become a payment system and a key system; people will try to hack the product.

The product is only associated with the amount of money that is put on it by the user. Just like the coins at a conventional festival the balance can only be used for payments at the festival. The product itself can not change the balance unless it is connected with a payment device or if it is paired in coin transfer mode with a friend. A possibility is that the unique code of the wristband gets copied by a hacker to use for his payments, This problem can be reduced by having an encrypted unique code. When the residual saldo’s are refunded the purchased tokens can be compared with the spended and residual tokens, if this does not align all transactions can be checked for inconsistencies.There would be a problem if the server would be hacked, since this can lower the income of the festival significantly. The server will be protected as much as possible. If this seems to be a problem, insurance might cover any lost revenue caused by hacking.

2. How do you deal with all the privacy regulations? (tracking people, tracking payments, etc)

The visitor will be asked to sign a form with their Festracker, be it in advance (when buying a ticket) or when picking up the device at the festival terrain. This form covers possible privacy related issues and by signing it you agree to being tracked and your data being used for analysis purposes and the festival tracking function. Of course, all data can be handled anonymously for the analysis purpose and all sensitive information regarding tracking doesn’t leave the festival grounds or the Festrack infrastructure and is deleted afterwards. The food trucks and drink stands won’t have any need for personal information, so they won’t be given any names.

3. Who is responsible for failures (e.g. battery drain) and will compensate the festival organiser and visitor?

Festrack will be responsible for any failures. If a product fails, the visitor can go to the station to exchange it for a new one. The festival organiser pays a fixed price, calculated by the amount of visitors. The visitor pays nothing. Festrack provides the PSS and takes care of it when it does not function properly.

4. Is GPS accurate enough for this? And how will this function in a tent?

The GPS system can display someone's location accurately within 5 metres. At a festival we think that people will be able to find each other when they are within 5 metres of each other. In other existing devices that use a gps signal being indoors is usually not a problem with the exception of buildings with large concrete walls for example. A festival tent however should not interfere with the gps signal.

5. Can the product be personalised to the festival? And are people obliged to carry/use the device?

Customisation can be done by producing custom nylon straps for the wristband. These are relatively cheap and can be done completely to your design. The festival organisator can choose to organise the festival in two ways: either make the Festracker obligatory, or offer it as an optional extra to improve visitor’s festival experience. That would mean that the organiser would have to account for more payment and locker options than just the Festrack system.

6. You state an hour rate of €10,-- for your festival employees; this is quite low since you also have to pay for taxes and insurances. Does your PSS is still valuable if this rate goes up?

The festival employees are young adolescents aged 18 to 22. They will have the same qualifications as the bar personnel. €10,- per hour is enough for this age category. We are able to put non-technical personnel at the station. At the start of the festival, the employees will be taught how the registration system works and how they change batteries. These tasks will be very simple. One member of the project team will be supervising the station. Any questions or problems can easily be solved by this supervisor. Taxes will be paid by the employees. Insurance has not been taken into account yet. The employee costs do not make up a large portion of the total costs, so a slight increase because of insurance should not form a big problem.

7. What are your employees doing in time that there is no festival?

These employees will be temporary workers. They will be hired via an employment agency. They will only be paid when they work on an event. If we decide to hire these employees ourselves, we can give them on-call contracts.