Festracker™:
product/service
system

On this page, we give an in-depth explanation of our products and how it works, with a working preview of our UI. Use the shortcuts below to quickly scroll to a topic, or browse yourself.

content

Festracker™

Description and visualisation of the PSS and its functions

Context

A video and flyer on the PSS' context of use

Technologies

Description of the technologies that enable the PSS to function

Maintenance + EoL

Report about the importance of design for maintenance and end-of-life

Design Process

Overview of profit maximization strategy, cash flow projection and break-even analysis

Variants

Discussion about future steps, the desired investment and possible risks of the venture

UI

Explanation and simulation of the UI of the wristband

Festracker™

Festrack is a tracking service system that aims to improve the experience of festival visitors by simplifying their payments, shortening their ques and offering an option to find their friends. Festrack is also interesting for festival organisations and festival facilitators, as Festrack’s digital payment method increases spending behaviour of visitors and its tracking system offers analytical data on visitor behaviour.

Context

It is important to understand the context in which the PSS will be used. The short video below shows how the user encounters some specific situations. It shows how certain scenarios play out and gives a good understanding of how the PSS works.

When the visitor picks up the wristband at the station, he or she receives a small instruction flyer. The flyer is a short summary of the context video and is shown below.

Technologies

To explain how the wristband gets its functions, the technical aspects should be made clear. All of these electronic components of the wristband will be integrated into one special made circuit board. A non-rechargeable, but recyclable battery will power the wristband. A backlight will come on when the center button of the wristband is pushed for 2 seconds. It then stays on for 20 seconds.

Maintenance + EoL

Maintenance expenditures can add up to several times the initial investment. When designing the PSS, attention should be paid to the total life cycle cost at investment and the potential renewal of elements in and around the organization. Design for maintenance is about all of the product’s design processes that are focused on planning all the actions necessary for ensuring its sustainability during the life cycle. The design of the PSS strongly influences the performance during later stages of its life cycle and it determines how easy the production, use, maintenance and disposal of the product will be.

Design process

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Variants

The final product fulfills all functions as stated in the requirements. Some requirements can only be evaluated in real live test scenarios. A physical product is needed for this. In order to create a final physical product, one or more prototypes need to be made first in order to test the product on functionality, durability, the interface and other aspects. After the prototype has been evaluated, a trial should take place on a smaller scale festival. This can help to evaluate the user experience and system functionality.

User Interface + EoL

For the user interface we came up with a very simple three-button-interface. These three buttons fulfill all tasks the user wants the wristband to do. The screens that the buttons activate are designed in a way that is easy to understand for everyone. Because the product is going to be used on festivals, it is not unthinkable that the user will be under the influence. To give an idea of what the interface looks like and how it works there is a scheme which shows the way of navigating.